Clients & memory

A record that fills itself in, and remembers.

Every call and text distils into typed fields on the right person — buyer, renter, seller, landlord, investor — with a memory that carries from one conversation to the next.

A line drawing of one person's record. Their conversation — a call, a text, an email, a booking — hangs from one line in the order it happened, and the call carries a link to its transcript. A line runs from that call across into the record, where typed fields fill one at a time: budget, timeline, areas, property, beds, language, then must-haves and tags. On the right the assistant keeps a short memory of four parts — snapshot, looking for, constraints, next step — beside a journal that gains one dated line and loses none; the memory is rewritten, the journal only grows. Along the foot the undo trail lists two changes and who made each — an agent, and the assistant — under a line saying that every change keeps what it replaced. One field is edited; the value it replaced is proposed back as a dashed bar, and the agent presses Undo: the dashed bar becomes solid and the old value stands again.

A call becomes typed rows. A short memory kept, one dated line added. Nothing is deleted: every change keeps the value it replaced, and your press puts it back.

Thirty-plus typed fields

Intent, budget, suburbs, beds, timeline, must-haves, occupancy, warmth, language — filed into the right profile and deduplicated by phone number, so a repeat caller updates rather than duplicates.

Memory, not a transcript

A bounded snapshot of where things stand, plus an append-only journal of how they got there. The next conversation resumes; it does not restart.

One timeline per human

Calls, texts, emails and bookings sit on the person's record in the order they happened, each one linked to its transcript or its message.

Tracks

The buyer track — new enquiry, qualified, inspecting, watching, deciding — with a revisit timer for the buyer who is months away. Entering a stage can enrol someone on a campaign.

Your own tags

A tag registry the agency owns, applied by agents or by AIRIS on instruction, with a hygiene setting for the ones that go stale.

Archive, never delete

Records are archived, not deleted, and the undo trail lists every change and who made it — including hers — and walks any of it back.

Ask in plain English

“Who are my hot buyers in Clayton under $800k?” The assistant searches the same fields you would, and answers with the people, not a report.

What this page may claim. Every field an agent can edit, AIRIS can edit on your instruction — through the same server function, with the same rules. Nothing she writes bypasses what the form would refuse.

More of the desk

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